Getting started
Your data lives on this device
Switching devices
Your subscription
How billing works
Seen. is $1.99 a month, USD. You start with a 7-day free trial. Your card isn't charged until day 8, and I'll send a reminder on day 6 before any charge happens.
Two other paths in: I offer complimentary access for invited testers and contributors, and hardship access for anyone struggling to afford Seen. who still wants to use it. Both are real and both are free. If either applies to you, email me at support@seencare.org and I'll set you up.
Update your payment method
Stripe handles billing. I never see or store your card details. You can update your card, change your billing email, or download invoices any time from the billing portal.
Pause or cancel
If you need to step away from Seen. for a while for a reason that isn't "I don't find this useful" (a flare, a hospitalization, a stretch where opening the tracker feels heavy), you can pause instead of cancel. Pausing means no charges and the tracker tools lock until you come back. Your data stays exactly where it is.
Pause options: 1 month, 3 months, or pick your own date. You can resume early any time. Both pause and cancel happen in the same billing portal as above.
If you cancel, your access stays open through the period you've already paid for. You'll see a banner during the wind-down period reminding you to export your data if you want a copy to keep.
What happens when you cancel
- You keep full tracker access through the end of your current billing period.
- You can export your data as a PDF (doctor-shareable) and as a backup file (re-importable) any time, including during wind-down. Both are prepared on your device. Nothing leaves your browser unless you choose to send it.
- When access ends, the tracker tools lock, but your data stays on this device, untouched. Nothing is deleted.
- If you come back later on the same browser, your data is still there. Resubscribe and you pick up where you left off.
- If you come back on a different device, you'll restore from the backup file you exported, or start fresh.
Refund policy
I offer a no-questions-asked refund of your last charge if you email support@seencare.org within 30 days of being charged. You can cancel anytime to stop future charges, but charges older than 30 days are final. If you're struggling to afford Seen. but want to keep using it, please email me about hardship access. I'll work with you.
Resubscribe later
If you canceled and want to come back, head to seen-subscribe.html or click "Open billing portal" above to reactivate. On the same browser, your data is right where you left it. On a new device, you'll restore from your backup file.
Tracker how-to
Profile how-to
Privacy & security
Where exactly is my data?
Your symptom history, profile, daily logs, medications, and any other tracker content live in your browser's local storage on the device you're using. Specifically, Seen. uses two browser features called localStorage and IndexedDB, both of which store data on your device, not on a server.
None of this information leaves your device. No one has access to it but you, not even me. Quitting your browser does not lose your data: localStorage and IndexedDB persist across browser restarts, system restarts, and software updates.
Can Nicole see my medical information?
No. By design, your medical data never reaches my servers. The only thing my Auth Worker handles is your email address (so I know your subscription is real), your subscription metadata from Stripe (active, trialing, past due, canceled), and a session token so the tracker tools unlock. That's it.
This is a feature, not a side effect. Most patient-facing tools store everything centrally so the company can train models on it, sell ads against it, or hand it over in legal discovery. Seen. holds no medical data on its own infrastructure, which means I can't see it, can't sell it, can't lose it, and can't be compelled to hand it over.
Is this HIPAA-compliant?
HIPAA applies to a specific category of organization called a "covered entity" (clinics, hospitals, insurers) and their "business associates" (vendors that handle protected health information for them). Seen. is not a covered entity. I'm a solo developer offering a tool that you, the patient, use directly. Your data lives on your device.
What this means in plain language: HIPAA's specific rules don't apply because the legal risk those rules address (a clinic mishandling your records) isn't a risk Seen. can create. Your data isn't on my servers. I can't share what I don't have.
If you want to share your data with a clinician, you do so directly: print or email the PDF export to whomever you choose. That's between you and them.
What happens if I lose access?
Two scenarios depending on where the data is.
Same browser: your data stays on your device whether you're subscribed or not. If your subscription ends and you resubscribe later on the same browser, you pick up where you left off. I do not delete anyone's local data.
New device or cleared browser: you restore from a backup file. Seen. has an export feature that prepares a backup file on your device any time. If you've kept one of those files, you can restore from it on a new device. If you don't have a backup, the data on the old device is gone (still private, but not retrievable from elsewhere). This is why I send a reminder if you forget to export before access ends.
Does Seen. read my data when I sign in?
No. Signing in only confirms your subscription with Stripe and issues a session token. The token itself contains your email, your Stripe customer ID, and your subscription status. It does not contain any of your medical data, because my server never sees that data in the first place.
What about cookies, analytics, tracking pixels?
None of those. Seen. uses no third-party analytics, no advertising trackers, no behavioral tracking. The only "cookie-equivalent" the site uses is the session token I just described, stored in your browser's localStorage on the seencare.org domain only.
What if I clear my browser data?
Browser-managed data including localStorage and IndexedDB is cleared by "Clear browsing data" if you select "Cookies and other site data" or "Site settings." This means your Seen. data on that browser is gone. Before clearing browser data, export a backup file from the Export page. You can restore it onto the same browser later, or onto another device entirely.